Pan African Financial Institution, United Bank for Africa (UBA) Plc has announced that 10 of its loyal customers will get a chance to win N1,000,000 each, in the ongoing UBA Savings Promo which is scheduled to hold on to May 7, 2021 at the bank’s corporate head office, in Lagos.
Adejoju Ajagunna is the Head of Customer Service at Jumia Nigeria. In this interview, she spoke extensively on the challenges of working in the covid-19 era, balancing the roles as a career woman and mother, and the equal opportunity for career growth at the ecommerce company.
Excerpts: What does International Women’s Day mean to you?
It means inspiration where I am inspired to dare and to do more. A day where every female gender irrespective of our profession or status is recognized globally, a day where it is important to celebrate the success and growth of every woman, one who has been able to conquer, who has been able to stand for her rights and explore the full potential of herself with no restriction to any obstacle. We need to celebrate every gender called “WOMAN” as the world appreciates our hard work, resilience, struggles, wins and achievements, a day the world stands for “US” and reflects on the impact we have made in society.
Officially a day that is devoted in celebration of all women but to me, everyday is IWD because we create magic always
How has COVID 19 affected your role in Jumia since the pandemic started?
2020 has been the most challenging and daring of my 8 years in Jumia where opportunities were explored and we had to transition to a new normal by activating work from home in our attempt to ensure our consumers do not lack general essential and food supply due to restriction in movement for most parts of the country.
At the beginning, it was a struggle supporting the team to suddenly change the dynamics of how we use to work by commencing remote working and adapting to the new tools. Some of our team members were not sure if this was going to be possible or if we could achieve our number one goal of “winning the love of our customers” in a pandemic where few of our processes had to be reviewed by ensuring all COVID 19 guidelines were adhered to.
The pandemic has brought about CHANGE where alternate channels of a new work-lifestyle are continuously being integrated without compromising the JUMIA standard. With all of these, I had to ensure we give time for the new learning curve, adequate support for onboarding and mastering of the new normal as we are the Jumia Ambassadors
What are the challenges you’ve encountered in your career as a woman and how did you overcome it?
Well, most of my challenges came in my early stages of taking up a leadership role especially with managing the largest team where women are the largest team members, it was not easy managing the diversity of all types of human with the mindset that my processor was male as such it was expected that the role should be dominated by the male gender.
So what I did was, I wore the shoes of a male gender and walked the walk by keeping the momentum and turning around the situation in taking up the mantle of leadership.
It was also difficult to balance the curve of attaining a leadership role and being an awesome mum to my children especially when they were toddlers who could not understand why I could not be present for storytime in their schools and feel saddened by my unavailability but I have been able to create time at the homefront while I make it up to them in creating that schooling atmosphere at home by playing & learning which is moulding their values to create opportunities when life gives you lemons, you make lemonade out of it.
How will you say Jumia is contributing to the growth/development of female staff?
There are several ways Jumia contributes to the development of her female staff, one of such initiatives used in promoting gender equality is the provision of mentor programs which helps to guide us through any challenge in the course of our career without any gender exclusion.
We also have the opportunity of the women forum where we all come together to discuss business, obstacles, opportunities and work-life balance and honestly, it has been engaging and rewarding as you see staff from all levels relate and share learnings, I would say, it’s always a way to learn, relearn & unlearn.
What impact has gender equality made on your life and work?
Jumia is an organization that allows you to explore opportunities as long as you can earn them by hard work and a lot of positive push. One of our core values “You don’t need a title to a leader” allows equal rights amongst all which genuinely values your contribution and supports you to grow even as a woman. Most of the C-levels in Jumia are women who in one way or the other have contributed to the immense growth of the business. Jumia has promoted equality as every opinion counts irrespective of your sex or level.
What female figure motivates you?
Actually, there are two particular female figures that inspire me: one is African while the other is American. The question for me is why these two women inspire me: they are women who have made good use of the opportunities around them with a powerful resilience not to stop but continue to ensure that their achievements continue to impact the lives of women especially the young & upcoming ones.
The first figure is Chimamanda Adichie who is a Nigerian, a writer of short stories & novels, I am stuck on one of her quotes “When there is true equality, resentment does not exist.” While my second female figure is Hilary Clinton; a politician. Both women are an inspiration to me because of their strong will and confidence level, I admire their courage in how they have done things differently.
What is the most important piece of advice you’d give to a woman thinking of starting her career?
There is so much pressure from the world out there where our young women are not sure of who they are or what they stand for, which sometimes makes them lose priority and focus. However my message to young women out there and generally to women “Be YOU…Be ENOUGH”: fuel your passion, making mistakes is allowed, it does not stop you from achieving your goals but in the end, you learn from it and this makes you a better woman.
Make sure you work hard and have fun by celebrating your achievements and giving yourself a pat on the back.
Rural Resident Expresses Satisfaction On Jumia Service Delivery
At the current pace, there’s no denying the improved fortune of eCommerce in Africa. Even the most ardent doubters of eCommerce viability on the continent will accept that the online shopping business is gaining momentum on the continent, contrary to their forecast and expectations.
Major African markets like Nigeria and Kenya are improving their internet penetration while the number of mobile phone users is rising exponentially. This, in turn, is boosting the online market entrants in urban locations and gradually rubbing off on rural settlements.
As a result, the conversation around eCommerce in a major market like Nigeria has gravitated from doubts on feasibility and acceptance to quality of service delivery, customers expectations and satisfaction. With at least 87 e-commerce platforms in Nigeria, the online shopping community is increasing by the day with innovation and bespoke approaches to address the challenges of the market and meet customers expectations.
In the thick of this, some customers are already having a glimpse of what eCommerce offers at its peak, thanks to the effort of key market players. Iteshi Prince Izuchukwu, a businessman based in Rivers State said he likes shopping online because of the price slash. Based on his experience with several online shopping platforms, he was quick to acknowledge the extra effort of Africa’s market leader on its quality of service delivery. “Things I order include Television, Wristwatches and others. When I buy these items on Jumia, they deliver on time and in good condition,” he stated.
In today’s market where customers demand value for every penny spent, a well thought out packaging that meets the aesthetic taste of the customers can spell a huge impact on the eCommerce business. It can help reduce the volume and cost of return, foster customer loyalty and put the brand in the face of prospects. “I always feel happy when what I ordered is being delivered to me. And as a businessman, I want value for money which I can say I am getting on a platform like Jumia,” Izuchukwu said.
With continuous effort by eCommerce brands to meet customers’ quality, timely and packaging expectations in their service delivery, testimonials like this will go a long way in getting more people onboard the online shopping train.
10 Customers Set To Become Millionaires In UBA Savings Promo
This unique promo intends to appreciate loyal customers of the bank, who have stayed with the bank over the years, and will also offer fresh opportunities for potential and intending customers to join the growing number of UBA millionaires who have in the past benefitted from the ongoing Promo.
To qualify for the draws, new and existing customers of the bank are expected to save N10,000 monthly or N30,000 at once for 3 months; before each draw date. Savings account holders eligible for this draw include Target, Bumper, Next Gen, Savings, Teens & Kiddies).
Some past winners who cut across all regions of the country and have previously benefitted from the promo include; Nnadumije, Ebube Dawn; Onwochei Christiana Okwukwe; Eze Mathias Nnaji; Christian N Orie; Uka, Okwudiri; Okata Stephen Uche; Okafor Onyinye Esther; Nwanekezi Chimezie Jude; Ayomide V Yahaya and Olanegan, Oyetunde Keji.
Others are Emmanuel Onu Chidozie; Mohammed Fatima; Aminu, Mustapha; James Nanre; Pahinti Albert; Emmanuel O Adeniji; Jaki Movihinze Mercy; Saminu Muritala Mohammed; Ezeh Raphael Uballa; Uchenna Iheji. Already the winners have claimed their cash prizes and are currently spreading the news so others can take advantage of this once in a life time opportunity.
Speaking ahead of the forthcoming draw, UBA’s Head, Personal Banking, Ogechi Altraide, said that without a doubt, UBA’s passion for the growth and overall success of its customers cannot be overemphasized, adding that this has consistently been proven in numerous ways. She explained that the bank has consistently invested in cutting edge technology to improve its service delivery and its overall aim of delighting customers.
She said: “With customer-centric promos like the UBA Savings Promo, we have created an ever increasing list of millionaires who continue to join the UBA customer millionaire club. For this edition of the promo, we decided to pick the month of May, which is the month that workers are celebrated across the world for their efforts at contributing to the growth of the economy. We know that this promo will put lasting smiles on the faces of our customers and will also assure them that UBA truly values them,” Altraide said.
UBA’s Head, SME Banking, Sampson Aneke, spoke of UBA’s continuous commitment to give back to its customers especially during these challenging economic periods, where people need all the support they can get to make life more meaningful.
“With this in mind we decided to prioritise them in as we always do at UBA, by giving them plenty to cheer about and that is the reason for the Promo. I have been privileged to visit some of the customers who won in January, and we were more than fulfilled to see happiness and gratitude on the faces of the lucky ones when their cash prizes were presented to them. That feeling is special.
So I enjoin those who are yet to join the winning team, to do so. You never can tell, the next big millionaire could be you,” Aneke said.
United Bank for Africa Plc is a leading Pan-African financial institution, offering banking services to more than twenty-one million customers, across over 1,000 business offices and customer touch points, in 20 African countries. With presence in the United States of America, the United Kingdom and France, UBA is connecting people and businesses across Africa through retail; commercial and corporate banking; innovative cross-border payments and remittances; trade finance and ancillary banking services.
Access Bank Takes Over Grobank In South Africa
Following the completion of all regulatory procedures, Grobank Limited has been officially renamed Access Bank South Africa Limited. The deal was finalised after Access Bank’s acquisition of controlling shares in the former Grobank Limited, South Africa.
With this new development, Access Bank South Africa Limited is positioned to deliver a robust banking operation that connects key African markets.
At an official closing ceremony in Sandton on Monday, top executives of the two banks were upbeat about new opportunities for clients, noting that the Bank will continue to support all its stakeholders, while opening doors to growth opportunities both in the short and long term.
CEO of Grobank, Bennie van Rooy said, “This is an extremely exciting day for the South African banking industry. Our corporate customers will now have increased access to trade finance, treasury, international payments and loans through the wider distribution network offered by Access Bank’s presence in the key trade corridors that connect Africa to the rest of the world.
“Banking with Access Bank South Africa means greater security as well as access to more products and services through a best-in-class digital platform, and a full retail banking suite will soon be on offer.”
Herbert Wigwe, GMD/CEO of Access Bank Plc, said: “Today’s ceremony in South Africa seals our commitment to delivering our strategic aspirations of becoming Africa’s Gateway to the World, in line with our vision to be the World’s Most Respected African Bank.
“We look forward to the many opportunities our collective experience and deep understanding of the African market brings to our valued clients, and the journey ahead being one of great promise for our institution and the continent.”
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