Connect with us

Hi, what are you looking for?

Business

SME: Ecobank Moves Into Top Five Ranking In The 2019 Nigeria Banking Customer Experience Survey

The 2019 Nigeria banking industry customer experience survey report recently published by KPMG Nigeria showed that Ecobank Nigeria recorded significant improvement in the SME segment of the survey.

According to the report, analysis of performance in the SME segment reveals dynamism in the 2019 ranking. Despite lower levels of overall satisfaction for SMEs, Fidelity Bank and Ecobank made the greatest improvements with both banks moving up more than four places into the top five banks. FCMB emerged 1st while Access Bank came 3rd.

In the retail segment, the top two performers have remained the same for the fourth consecutive year.  GTBank replaced Zenith Bank as the top-rated bank in the 2019 ranking. Sterling Bank, First Bank and UBA are the biggest movers in 2019, coming in 3rd, 5th and 7th places respectively.

In the wholesale segment, Citi Bank and GTBank maintained top spots from previous year ranking while new entrants Standard Chartered and Access Bank make the top five positions at 3rd and 5th places, respectively.

KPMG Nigeria has conducted the research survey since 2007. The researchers have asked customers across financial market segments about their experience with their banks. Over the period, more than 200,000 customers were surveyed across the country.

The 2019 survey research was conducted through face-to-face and online survey methodology completed Q2 and Q3 2019. The survey covered 25,466 retail customers, 3,045 SMEs and 369 commercial/corporate organizations.

Latest Posts

News

South Korea said its intelligence agency has foiled North Korean attempts to hack into its companies developing coronavirus vaccines. The News1 agency reported this...

News

The National Insurance Commission (NAICOM) has licensed five new insurance companies to operate in the Nigerian Insurance market. The five new companies comprises four...

News

The Supreme Court on Friday dismissed an application by an oil giant, Shell Petroleum Development Company, requesting a revisit of a January 11, 2019...

News

The Sultan of Sokoto, Alhaji Sa’ad Abubakar, has raised the alarm over what he described as the high rate of insecurity in the North,even...

News

The North East Governors’ Forum has called on the federal government to grant the states powers to prosecute terror suspects. The call was made...

You May Also Like

Politics

Indications have emerged that the National leader of the All Progressive Congress (APC) Asiwaju Bola Ahmed Tinubu may have shifted allegiance from his party’s...

News

Former Emir Of Kano, Sanusi Lamido Sanusi may have put his dethronement in March this year, as the traditional head of the ancient Northern...

News

Popular gospel act, Lanre Teriba aka Atorise is presently in an unstable condition following injuries he sustained during an attack in Lagos at the...

News

Good morning Gentlemen of the Press and thank you for honouring our invitation. Let me start by appreciating the Inspector General of Police, IGP...